Returns & Exchanges

Due to the perishable nature of our frozen products, we maintain a specialized return policy to ensure food safety and quality standards are never compromised. If you receive a damaged item or an incorrect order, please contact us immediately to arrange for a replacement or refund.

Return Process

• 1.
  Immediate Inspection

  Please inspect your frozen goods immediately upon delivery to ensure everything is in perfect condition and still deeply frozen.

• 2.
  Report Discrepancies

  Contact our customer service team within 24 hours if there are any issues with your order, providing your order number and photos of the items.

• 3.
  Safe Storage

  Keep any items intended for return in your freezer at -18°C or colder until our driver arrives to collect them or a resolution is reached.

• 4.
  Refund Processing

  Once our team verifies the claim, we will process a refund to your original payment method or provide a credit for your next Den Norske Isbilen visit.